Abstract
This paper explores differences in the use of design in service innovation in Nordic and American new technology-based firms and is based on a systematic qualitative comparison of case data collected on eight service innovation projects in each of the locations. Differences were expected due to these two locations' disparity in terms of agglomeration of technology-based firms and access to design resources. The results of the comparison indicate that there are more similarities than there are differences in how design is used in service innovation in these two locations. Possible explanations are explored and implications suggested.
| Original language | English |
|---|---|
| Pages (from-to) | 478-499 |
| Number of pages | 22 |
| Journal | Design Studies |
| Volume | 29 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - Sept 2008 |
Bibliographical note
Funding Information: The authors thank Design Studies' two anonymous reviewers for their thoughtful comments on this paper. Special thanks are due to the people in the case firms for their willingness to tell their stories. The arguments and analysis presented in the paper are the sole responsibility of the authors. Financial support for this research was provided in part by The Icelandic Centre for Research's Research Fund.Other keywords
- case studies
- design activity
- design practice
- innovation
- service innovation
Fingerprint
Dive into the research topics of 'How different? Comparing the use of design in service innovation in Nordic and American new technology-based firms'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver